General Terms and conditions

    Scope

    The following General Terms and Conditions (GTC) apply to all contracts of Dunlop International Europe Limited UK, Unit C, Network 331 Industrial Park, Lysons Avenue, Ash Vale, Aldershot, England, GU12 5QF ("Seller") concluded via the website www.dunlopsports.com.

    Conclusion of contract

      1. By placing the products on the website, the Seller does not make a binding offer to conclude a contract. The Buyer has the option of selecting a product on the website and placing it in the shopping basket. By clicking on the "Place order" button, the Buyer makes a binding offer to conclude a contract.
      2. The buyer has the option of correcting their entries at any time until the order is submitted. All details are displayed again on an overview page at the end of the ordering process, where they can be checked and changed by the buyer.
      3. The buyer receives a confirmation email immediately after sending their order. This confirms receipt of the order and also contains the order confirmation.
      4. The Seller reserves the right to accept or reject the Buyer’s offer, in whole or in part, without stating reasons. A contract shall only be concluded once the Seller has expressly accepted the order by dispatching an order confirmation or by shipping the goods. If the Seller accepts an order only in part, a contract shall be concluded solely with respect to the products expressly confirmed or shipped. Any remaining parts of the order shall be deemed rejected.
      5. If a product specified in the order is not available, the seller shall inform the buyer immediately. In this case, no contract for the product shall be concluded.
      6. The languages available for the conclusion of the contract are German, English, Spanish, French, Italian and Dutch.
      7. The seller shall store the contract text in compliance with data protection law. It is not possible to view orders on the website after the order has been submitted.

    Prices and terms of payment

      1. The prices quoted include the applicable value added tax. Any shipping costs incurred will be shown separately when the order is placed.
      2. The payment methods available to the Buyer are those displayed on the website at the time of ordering. These may include, but are not limited to, credit card, Klarna and other locally available payment methods. The availability of payment methods may vary depending on the Buyer’s location, billing address and the products ordered.
      3. Despite careful maintenance of the website, errors in pricing, product descriptions or availability may occur. If the Seller discovers an error after an order has been placed, the Seller shall be entitled to cancel the affected order or part thereof. In such case, the Buyer shall be informed without undue delay and any payments already made shall be refunded.

    Delivery

      1. Delivery is made by post to the delivery address specified by the buyer.
      2. There are regional delivery restrictions: the seller only delivers to delivery addresses in the countries specified in the delivery terms and conditions.
      3. Delivery will be made within the period specified for the respective goods. Unless a different delivery period is specified for the goods, delivery will be made within the periods specified in the delivery terms.
      4. The Seller shall be entitled to deliver the ordered goods in partial shipments, provided this is reasonable for the Buyer. In such case, additional shipping costs shall only be charged if expressly agreed.
      5. If delivery of the goods fails for reasons attributable to the Buyer, including but not limited to an incorrect delivery address or the Buyer’s absence at the time of delivery, the Seller may charge the Buyer for the reasonable costs incurred as a result of the failed delivery.
      6. In the case of consumer contracts, the risk of accidental loss or deterioration of the goods shall pass to the Buyer when the goods are delivered to the Buyer or to a third party designated by the Buyer who is not the carrier.

    Warranty and guarantee

      1. In the event of defects, the buyer is entitled to the statutory warranty rights in accordance with the applicable law as specified in Section 11. Section9 applies to liability for damages.
      2. No warranties beyond the statutory warranty shall be granted unless expressly stated otherwise.

    Additional note for buyers with their habitual residence in France:
    For buyers residing in France, Section5.1 is supplemented to specify that all products offered for sale on the website are subject to the legal guarantee of conformity (in accordance with Articles L217-3 et seq. of the French Consumer Code) and the legal guarantee against hidden defects (in accordance with Articles 1641 et seq. of the French Civil Code). The buyer must assert claims under the guarantee of conformity within two years of delivery of the goods; claims for hidden defects must be asserted within two years of discovery of the defect. These statutory provisions apply regardless of any additional commercial guarantee that may be granted and cannot be excluded or limited.

    Retention of title

    The delivered goods remain the property of the seller until full payment has been made.

    Right of withdrawal

    If the buyer concludes the contract as a consumer, i.e. for a purpose that is predominantly neither commercial nor self-employed, they are entitled to a right of withdrawal in accordance with the following withdrawal policy:

    Cancellation policy

    Right of withdrawal

    You have the right to withdraw from the contract within fourteen days without giving any reason.

    The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. In the case of a contract for several goods that you have ordered as part of a single order and that are delivered separately, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

    To exercise your right of withdrawal, you must inform us, Dunlop International Europe Limited, Unit C, Network 331 Industrial Park, Lysons Avenue, Ash Vale, Surrey, GU12 5QF, United Kingdom, email:hello.eu@dunlopsports.com , of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

    To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

    Consequences of withdrawal

    If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

    We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

    You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract

    to Dunlop International Europe Limited,

    for buyers in the United Kingdom at the address First Floor, Yarn 15, Lingfield House, Lingfield Point, Darlington, Durham, DL1 1RW, United Kingdom

    or

    for buyers outside the United Kingdom at the address Esp 131-133, 5633 AA Eindhoven, Netherlands.

    The deadline is met if you send the goods before the expiry of the fourteen-day period.

    You shall bear the direct costs of returning the goods. If you use the return label provided by the seller, the costs of the return shipment to be borne by you are limited to EUR 5.00.

    You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.

    Additional information

    You can request a return label for the return shipment via your customer account. For more information, please visit www.dunlopsports.com. This procedure makes the process easier for both parties. However, it is not a mandatory requirement for exercising your right of withdrawal. 

    Data protection

    The seller undertakes to comply with the applicable data protection regulations. Please refer to the seller's data protection information at www.dunlopsports.com/en-gb/privacy.

    Liability

      1. Subject to the following provisions, the seller shall be liable if the buyer asserts claims for damages based on intent or gross negligence or a culpable breach of a material contractual obligation. Essential contractual obligations are those whose fulfilment is necessary to achieve the purpose of the contract and on whose fulfilment the buyer regularly relies and may rely. Insofar as the seller and its vicarious agents are not guilty of intent or gross negligence, liability for damages in the aforementioned cases shall be limited to the foreseeable, typically occurring damage.
      2. Liability for culpable injury to life, limb or health remains unaffected; this also applies to liability based on fraudulently concealed defects, liability for the absence of a guaranteed characteristic and mandatory liability under the Product Liability Act.
      3. Unless otherwise specified above, liability for damages is excluded.
      4. The above provisions shall apply mutatis mutandis if the buyer asserts a claim for reimbursement of futile expenses instead of a claim for damages in lieu of performance.

    Alternative dispute resolution

    Buyers who have their habitual residence in the Federal Republic of Germany are advised that the seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act.

    Applicable law

    The law of the country in which the buyer has their habitual residence shall apply, provided that the seller carries out their professional or commercial activities in that country or, according to their website, has oriented their activities towards that country.

    Contact

    Dunlop International Europe Limited UK,

    Unit C, Network 331 Industrial Park, Lysons Avenue,

    Ash Vale, Aldershot, England, GU12 5QF

    Email: hello.eu@dunlopsports.com

    or

    Esp 131-133, 5633 AA Eindhoven, Netherlands

    Email hello.eu@dunlopsports.com

                  

    Cancellation form

    Dunlop International Europe Limited

    Unit C, Network 331 Industrial Park

    Lysons Avenue, Ash Vale, Surrey, GU12 5QF

    United Kingdom

    Email hello.eu@dunlopsports.com

    I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase

    the following goods (*)/the provision of the following service (*):

    _______________________________________________

    _______________________________________________

    _______________________________________________

    _______________________________________________

    Ordered on (*)/received on (*)______________________

    Order number___________________________________

    Name of consumer(s)_______________________

    Address of consumer(s)____________________

    _______________________________________________

    Signature of consumer(s) (only for paper notifications)

    ________________

    Date

    (*) Please delete as appropriate

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